FAQ
FREQUENTLY ASKED QUESTIONS
Everything You May Want To Know
Find answers to some of the most common questions about our jewellery, orders, shipping, and care.
ABOUT OUR JEWELLERY
What materials are your pieces made from?
Each piece is made using carefully selected materials. Please refer to the individual product description for specific material and finish details.
Are your pieces suitable for everyday wear?
Many of our pieces are designed to be worn effortlessly every day. However, we recommend following our jewellery care guidelines to help maintain their beauty over time.
Will my jewellery look exactly like the photos?
We make every effort to photograph our pieces accurately. Slight variations in colour may occur depending on lighting, photography, and your screen settings.
ORDERS
How can I place an order?
Simply select your desired piece, choose any available options, and add it to your bag. Proceed to checkout to complete your purchase.
Can I change or cancel my order?
We begin processing orders as soon as possible. If you need to make a change or cancellation, please contact our Customer Care team promptly. While we cannot guarantee changes, we'll always do our best to help.
How will I know my order has been confirmed?
Once your order is successfully placed, you’ll receive a confirmation with your order details.
SHIPPING
How long will my order take to arrive?
Delivery times vary depending on your location and selected shipping method. Estimated delivery information will be provided during checkout.
Will I receive tracking information?
Where tracking is available, you’ll receive tracking details once your order has been dispatched.
Do you ship internationally?
International shipping availability varies. Please check the shipping options available at checkout for your destination.
RETURNS & EXCHANGES
Can I return my jewellery?
Returns are accepted according to our returns policy. Please ensure your piece meets the applicable eligibility requirements before sending it back.
How do I request a return or exchange?
Contact our Customer Care team with your order details, and we'll guide you through the process.
Can I return an item that I've worn?
For hygiene and quality reasons, returned jewellery generally needs to be unworn and in its original condition and packaging. Please review our full returns policy for details.
JEWELLERY CARE
How should I care for my jewellery?
Keep your pieces away from prolonged exposure to water, perfumes, lotions, and chemicals. When not wearing them, store them somewhere dry and protected.
Can I wear my jewellery in the shower or while swimming?
We recommend removing your jewellery before showering, swimming, exercising, or entering water to help preserve its finish and appearance.
How should I store my pieces?
Store each piece in a clean, dry place, ideally separately to prevent scratches or tangling.
CUSTOMER CARE
How can I contact you?
You can reach our Customer Care team through the contact details provided on our website. We're always happy to help with questions about your order or our pieces.
I have another question. What should I do?
If you can't find the answer you're looking for, get in touch with us. We're here to help.